Privacy Policy

1. Data Controller

Fusion Creativa ("we," "our," or "the company"), with websitefusioncreativa.us, is responsible for processing the personal data collected through this site. You can contact us with any question about this policy by writing toinfo@fusioncreativa.us.

2. Data We Collect

We collect two types of data:

• Data you provide directly: when you fill out the contact form (name, email, WhatsApp number, service of interest, and message) or reach out to us by email, WhatsApp, or social media.
• Automatically collected data: IP address, device and browser type, pages visited, time spent browsing, and referral source, obtained through cookies and the analytics and advertising tools described in Section 4.

3. Purpose of Processing

We use your data to:

• Respond to your inquiries and audit or quote requests.
• Provide the automation, web design, and SEO services you hire.
• Send you updates about your request or ongoing project.
• Measure site and advertising campaign performance, and show you relevant ads on platforms like Google and Meta (Facebook/Instagram).
• Comply with applicable legal and contractual obligations.

4. Cookies and Third-Party Tools

This site may use first-party and third-party cookies, as well as the following analytics and advertising tools:

• Google Analytics and Google Ads: to measure traffic, browsing behavior, and the performance of advertising campaigns on Google. Google may use this information under its ownprivacy policy.
• Meta Pixel (Facebook/Instagram): to measure the effectiveness of our ads on Meta and show you relevant advertising. Meta processes this information under itsdata policy.
• Functional cookies: necessary for the site's basic operation (for example, remembering your language preference).

You can disable cookies from your browser settings; keep in mind this may affect some of the site's functionality.

5. Sharing Data with Third Parties

We do not sell your personal data. We may share information with providers who help us operate the site and our services (hosting, email, automation tools like Make.com or n8n, and the advertising platforms mentioned in Section 4), only to the extent necessary to provide those services and under confidentiality obligations.

6. Legal Basis and Data Protection in Costa Rica

Your data is processed under Costa Rica's Law No. 8968 on the Protection of Individuals Regarding the Processing of Their Personal Data, and is overseen by the Costa Rican Data Protection Agency (PRODHAB). By using our contact form, you consent to the processing of your data for the purposes described in this policy.

7. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes described in this policy, or while an active business relationship exists, and afterward for the periods required by applicable law.

8. Information Security

We implement reasonable technical and organizational measures to protect your personal data against unauthorized access, loss, or alteration. However, no data transmission or storage system is 100% secure.

9. Your Rights

You have the right to access, rectify, cancel, and object to the processing of your personal data, as well as to withdraw your consent at any time. To exercise these rights, write to us atinfo@fusioncreativa.usstating your request. We will respond within the timeframes established by applicable law.

10. Minors

Our services are directed at businesses and professionals, not minors. We do not knowingly collect data from individuals under 18 years of age.

11. Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. The "Last updated" date at the top of this document indicates the current version.

12. Contact

If you have questions about this Privacy Policy, contact us atinfo@fusioncreativa.us.